Frequently Asked Questions
How long are the sessions?
Initial Physiotherapy consultations are 40 minutes. We use this time to understand your injury and map out your path to recovery. Follow-up consultations range from 20-40 minutes depending on the complexity of your condition. Your therapist will discuss the best option for your recovery.
How long are Women's and Pelvic Health Physio sessions?
Initial Women's and Pelvic Health appointments are 40-60 minutes. Due to the complex nature of conditions we treat, longer initial consultations allow for a comprehensive assessment and time for you to ask all the important questions.
What do I need to bring?
If you have already had scans or other investigations please bring the results with you. If you are a Workcover, NDIS, TAC, or Home Care patient please alert reception at the time of booking and ensure you bring any documentation in your posession. Digital copies are accepted.
Do I need a referral
No you do not need a referral to be seen however we welcome any referral letters or reports from your treating doctor or health professional.
Can I see the Women's Health Physio while menstruating?
Yes, our Women's Health Phsyio sees women during all stages of their menstrual cycle.
Do you have parking?
Yes there are 3 onsite parking bays at the front of the building and 2 at the rear. There is additional public parking on Canterbury road and adjoining streets.
How many sessions will I need?
The sessions and timeframe required for recovery can vary depending on the type and severity of your injury. In your initial appointment your treating physio will be able to assess your injury and provide you with an expected timeframe for recovery. We guarantee full transparency regarding your advised treatment plan, so you know what to expect and can plan accordingly.
I have a Medicare card, does Medicare rebate any of my appointment costs?
A Medicare rebate of $56 applies to clients who have a current Chronic Disease Management plan from their GP. This is a Medicare program where eligible participants with chronic injuries or issues are able to claim a rebate from Medicare for up to 5 sessions in a calendar year. Bulk billing applies to: Standard follow-up appointments for clients who possess a current Commonwealth Government issued Healthcare Card or Pensioner Concession Card and a Chronic Disease Management plan. All other clients will have an out of pocket fee to pay. We require a copy of your referral signed and dated by your GP and your Medicare number to be able to submit your claim. Rebates usually take up to 48hrs on weekdays to arrive in the bank account you have nominated with Medicare.
I have Private Health, can I claim a rebate?
Yes, if you have Extras cover on your private health insurance you are able to claim on the spot via our HICAPS machine. The amount you will get back will depend on your insurer and the level of cover you have. You can contact your health insurance directly to get a more detailed estimation of your rebate. We accept ALL private health insurers such as Medibank, Bupa, HCF and NIB.
What should I wear to my appointments?
It's best to wear something that allows you to easily expose you area of injury. A pair of shorts and a singlet is appropriate for most injuries. In winter, most people wear shorts under trackpants.
What if I can’t make an appointment?
To ensure we are able to offer your appointment spot to another person, we require 24 hours' notice for cancellations. If you fail to provide 24 hours' notice, a fee of $50 will be charged.
Do you accept WorkCover insurance?
Yes, we welcome WorkCover clients. We require your WorkCover claim number and insurance details. Once your medical excess has been met we will be able to invoice your WorkCover insurer directly with no out of pocket costs. Until this is met, you, the client will be charged the workcover rate to submit to your employer to reimburse you dirctely.
Do you accept TAC clients?
Yes, we wecome TAC clients. We will be able to submit your invoices directly to TAC on your behalf with no out of pocket fees, provided we have your TAC claim number and you have either reached the medical excess or the excess does not apply.
Do you accept NDIS clients?
Yes, as a registered NDIS provider, we wecome NDIS clients. We provide services for those self-managed, plan-managed and NDIA-managed. We require your NDIS number for claiming.
Do you provide Home visit services?
Yes, although we encourage all clients to come into the clinic if they can, we do provide in home visits. Visit our Mobile Physio tab for more info.